AI Emerges as Silent Sentinel in Mental Health Crises

The study found that while AI detected 82% of crisis instances, only 2.4% of users chose to call helplines when encouraged, highlighting the need for alternative support during crises. The personal safety plan co-created on the app was the most utilized resource at 49.2%, followed by grounding exercises at 46.6%. One-third of crises occurred during working hours, with triggers remaining high until midnight. Hopelessness and worthlessness were key factors in reaching out (59% of cases).

Data released today from Wysa’s AI mental health platform reveals the crucial new role that AI plays in mental health crisis mitigation. Wysa studied anonymous data from 19,000 users across 99 countries to understand instances of SOS and user behaviour after triggering the escalation pathway feature. The research follows the company reaching a milestone of 400 Wysa users publicly stating that the app saved their life.

The global study found that 1 in 20 Wysa users (5.2%) reported crisis instances on the app in one year. 82% of these instances were detected by Wysa’s AI and confirmed by the user that they were having thoughts of self harm or suicide. This confirmation escalated the user to Wysa’s SOS interventions. The other 18% of crisis instances were self-selected by users, who were then able to access the best practice crisis resources on the app such as helplines,a safety plan and exercises that could help with grounding.

When a crisis instance was confirmed, just 2.4% of people chose to call helplines when repeatedly encouraged to do so by the app. This indicates that even in moments of distress, few people feel ready to reach out for professional help, highlighting the benefit of alternative means of support in times of crisis.

The personal safety plan, co-created on the app between Wysa and users, containing vital contacts, reasons to live, calming activities, and warning signs, emerged as the most utilised SOS resource. Over 49.2% of users in crises selected this feature, underlining its effectiveness in fostering resilience and self-reflection.

Grounding exercises were used by 46.6% of users in crises. These exercises, which include breathing exercises and mindfulness techniques, help users refocus on the present, increasing their awareness and helping them put their minds at ease.

One-third of crisis incidents occurred during the working day. Following the end of the typical workday, SOS triggers remained high, with 31% occurring between 6 pm and 12 am, and 28.1% post-midnight. The least usage of the SOS feature, at just 5%, was recorded in the morning, between 7 am and 9 am – before work has started. The data shows that a sense of hopelessness and worthlessness is a key determinant of whether someone reaches out for help (in 59% of cases), and this rises during the day.

Jo Aggarwal, CEO and founder of Wysa, said: “This research sheds light on the role AI can play in mitigating mental health crises. AI serves a unique purpose by providing a psychological safe space for people to express concerns. For many individuals, AI conversations serve as a crucial support when they’re not comfortable discussing their worries with another person.”

Wysa is dedicated to upholding the highest standards in data protection, privacy, and clinical safety in all operational aspects, especially in managing crises related to self-harm or suicidal ideation among users. Its support interventions, conversations, and clinical flows are meticulously managed by experienced clinicians and psychologists.

One user said: “Wysa sets a safety plan and helps you cope. This app made me feel better in a matter of three minutes. It made sure to check in, it was helpful, and it helped me calm down more and sleep better.”

Read the full report at

The World Health Organization emphasises the importance of recognising suicide as a public health concern. This responsibility extends to employers, as they play a vital role in providing accessible, quality mental health support, especially considering that over 60% of the global population is engaged in work. Deloitte estimates that poor employee mental health costs UK employers between £42bn and £45bn each year.


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